kesawanbola Privacy Policy – How We Protect Indonesian User Data
Last updated: 2024. This policy explains how kesawanbola collects, uses, stores, and protects users' personal data.
1. What Data Do We Collect?
When users register and use kesawanbola's services, we collect various types of data necessary to operate the platform securely and functionally. The data collected includes account information such as full name, email address, phone number, date of birth, and identity documents uploaded during the KYC verification process.
We also automatically collect device and browser data when users access the platform, including IP address, browser type, operating system, screen resolution, and session data. This information is used to ensure the platform functions properly across a range of devices, including the Android and iOS smartphones that are the primary devices used by our users in Indonesia.
For every financial transaction, we record relevant payment data such as the method used (GoPay, OVO, DANA, QRIS, bank transfer), the transaction amount in Rupiah (IDR), the transaction time, and verification status. We do not store users' credit card numbers or full digital wallet details – that sensitive data is processed directly by security-audited payment gateways.
Usage behavior data is also collected, such as pages visited, session duration, categories accessed, and interactions with platform features. This data is aggregated and anonymized for most internal analytics purposes.
2. How Is This Data Used?
Data collected by kesawanbola is used exclusively for purposes directly related to platform operations and the user experience. Primary purposes include: verifying user identity and age in accordance with platform requirements, processing deposit and withdrawal transactions in IDR, detecting and preventing fraudulent activity or duplicate accounts, and sending important account-related notifications.
Data is also used to personalize the user experience – for example, displaying relevant sports categories or games based on usage history – as well as for internal analysis to improve platform performance and features. We use aggregated data (not personally identifiable) to understand usage trends across regions such as Jakarta, Surabaya, Bandung, and Medan.
If a user consents to receiving marketing communications during registration, their email address and phone number may be used to send relevant promotional information. This consent is optional and can be withdrawn at any time through account settings or by contacting the support team.
3. Cookies and Tracking Technologies
The kesawanbola platform uses cookies – small text files stored in the user's browser or device – for various functional and analytical purposes. Essential cookies are required for the platform to operate: keeping the user's login session active, saving display preferences, and ensuring the security of each user session. Without essential cookies, many platform features will not work correctly.
We also use analytical cookies to understand how users interact with the platform. Data collected through analytical cookies is anonymous and cannot directly identify users. This information helps the kesawanbola technical team optimize page speed, improve navigation flows, and ensure the platform is responsive across various smartphone screen sizes.
Users can manage their cookie preferences through their browser settings. Most modern browsers – Chrome, Firefox, Safari, and built-in Android browsers – provide options to view, restrict, or delete cookies. Please note that disabling essential cookies may significantly affect platform functionality. Users accessing kesawanbola through a mobile browser in Indonesia can manage cookies through their browser's privacy settings menu without needing to install any additional software.
4. Data Storage, Data Security, and Third-Party Sharing
kesawanbola user data is stored on servers protected with industry-standard encryption. Data transmission between users' devices and the platform's servers uses the HTTPS protocol with TLS encryption, ensuring that data cannot be read by unauthorized parties during transit. Access to the user database is restricted to personnel who require it to carry out platform operations.
kesawanbola does not sell, rent, or trade users' personal data to third parties for marketing purposes. User data may be shared with third parties only under the following limited circumstances: with payment service providers to process required IDR transactions, with technical service providers that support platform operations (who are bound by strict confidentiality agreements), and with competent legal authorities when required by applicable law in Indonesia.
User data is retained for as long as the account remains active and for a specified period after account closure in accordance with applicable legal obligations. Once the retention period ends, data will be permanently deleted or anonymized so that it can no longer be linked to the identity of the user in question.
5. Users' Rights Over Their Personal Data
Every kesawanbola user holds a number of rights regarding their personal data that may be exercised at any time. These rights include: the right to access a copy of the personal data we hold about them, the right to request correction of inaccurate or incomplete data, and the right to request deletion of data under certain conditions in accordance with applicable legal provisions.
Users also have the right to restrict the processing of their data in certain situations, as well as the right to withdraw previously given consent – for example, consent to receive marketing communications. Withdrawal of consent does not affect any processing of data that was carried out prior to that withdrawal on the basis of the original consent.
To exercise any of the rights above, users may submit a request through kesawanbola's official support channels. We will follow up on such requests within a reasonable timeframe, typically within 14 calendar days of the request being received in full. In some cases, we may need to verify the requester's identity before processing the request in order to protect the security of other users' data.
Users who wish to manage their notification and marketing preferences can do so directly through their account settings after logging in, without needing to contact the support team first.
6. Policy Changes and How to Contact Us
kesawanbola reserves the right to update this privacy policy at any time to reflect changes in data collection practices, new legal requirements, or platform feature developments. Any material changes will be communicated to users via an in-platform notification or through their registered email address, with reasonable advance notice before the changes take effect.
Users are encouraged to review this privacy policy periodically. The date of the most recent update is always shown at the top of this document. Continued use of kesawanbola services after a policy change takes effect will be considered acceptance of those changes.
If users have any questions, concerns, or requests relating to this privacy policy or the processing of their personal data, please contact the kesawanbola support team by email: [email protected]. For general questions that receive faster responses, visit the platform FAQ which covers a range of topics including privacy and account security. We are committed to taking every privacy-related inquiry seriously and responding within a reasonable timeframe.
Have a Question About Your Account Privacy?
Read the full guide in the FAQ or log in to your account to manage your data and notification preferences.